Refunds & Returns
Our promise
Our 14-day change-of-mind returns
If your order is not what you expected, you have 14 days from delivery to cancel for any reason, and a further 14 days to send it back. This is your statutory right under the Consumer Contracts Regulations 2013 for distance sales, and we honour it in full. To start a return, just email us at theteam@ezydrains.co.uk with your order number before that period ends. We will then send you return instructions.
You may handle the item as you would in a shop, to check what it is and that it fits. If it has been used beyond that, for example a plunger or drain snake that has been down a drain, we may reduce the refund to reflect the loss in value. Please send it back with its original packaging and fittings where you can. We refund the price you paid, including standard delivery, within 14 days of receiving the goods back (or proof that you have sent them). You are responsible for the cost of returning the goods unless we agree otherwise or the item is faulty.
Faulty or incorrect items
If your product arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you, in line with your rights under the Consumer Rights Act 2015. Your right to cancel does not limit these legal rights. We cover return costs for faulty items.
How to return
Email us with your order number and we will send you simple return instructions. Once the product is back with us and checked, we process your refund.
Refund timing
Refunds go back to your original payment method, once we have received and checked the return, and always within the timeframes set out above.